Blanket Bay, Glenorchy - an Audley destination
Blanket Bay, Glenorchy – an Audley destination

Audley Travel and Trailfinders have topped a Which? poll to find the UK’s best travel company.

The two companies came top of the online poll which surveyed 2,852 members in April and holiday experiences had to include accommodation and transport or an organised tour.

Trailfinders topped the poll for the third year running a 93 per cent satisfaction score, with Audley joining them at the top for the first time. Audley Travel was praised for its ‘superb’ and ‘seamless’ planning, with one Which? member saying it was a ‘class act’. Trailfinders was described by one member as ‘simply brilliant’.

While the two specialist operators were praised, there was bad news for traditional high street travel companies such as Thomson and First Choice, while beleaguered  Thomas Cook came bottom with just 61 per cent satisfaction.

The survey took in 23 companies with the top and bottom fives being:

Holiday company

Customer score

Top 5

Audley Travel

93%

Trailfinders

93%

Riviera Travel

89%

Explore

88%

HF Holidays

87%

Bottom 5

Shearings Holidays

73%

Thomson

70%

Expedia

69%

First Choice

69%

Thomas Cook

61%

Other companies surveyed included British Airways Holidays, The Co-operative Travel, Exodus, Great Rail Journeys, Inghams, Jet2holidays, Kuoni, Ramblers Worldwide Holidays, Saga, Titan Travel, Travelsphere, Virgin Holidays and Voyages Jules Verne.