Here’s a holiday offer you can’t argue with – if you don’t like your Fred. Olsen cruise, you can get your money back.
The cruise line is launching ‘Fred.’s Enjoyment Promise’ on December 2 – the biggest UK initiative of its kind to encourage people to try a break on the waves.
Under the new promise, people who have never cruised with Fred. Olsen before will be able to try a cruise and if they don’t enjoy it, be flown home and refunded their fare. The new promise is valid for bookings made between December 2 and February 28 only, for departures of more than 14 weeks ahead, and does not apply to cruises of six nights or less, or those longer than 35 nights.
If guests find the cruise is not for them within 48 hours of stepping on board the ship, Fred. Olsen promises to arrange and pay for their flight back to the UK and repay the cost of their cruise. And to encourage new people to book by February 28, the cruise line is offering 10% off brochure fares.
Nathan Philpot, Sales and Marketing Director for Fred. Olsen Cruise Lines, said: “According to research last year, 14% of adults in the UK had been on a cruise, with 24% considering taking one. So, if there are more people considering cruising – over 12 million adults – than have actually been on one, why are they not cruising?
“Typically, the common barriers or misconceptions for the ‘yet to cruise’ are the fear of seasickness, that cruise ships are cramped, the high cost of drinks on board and inflexible dress codes.
“At Fred. Olsen, we know that more than 50% of our guests return to our ships time after time – which we believe is one of the highest repeat rates of any hotel, tour operator or cruise line – so we need to get more people on board to show them that these barriers are not real. ‘Fred.’s Enjoyment Promise’ demonstrates the confidence that we have in our cruise holiday offering, and we hope that this confidence will encourage the millions of holidaymakers in the UK to give cruising a try with Fred. Olsen for the first time.
“We know that the chances are that they will fall in love with the destinations that we get closer to, the friendliness, great value and warm welcome that we provide on board. But if they don’t, we promise to drop them off at the next port, fly them back to the UK and give them 100% of their cruise fare back.”
