Holidaymakers who booked to travel on Thomson’s new Dreamliner in May and June are being switched to other aircraft. The new planes, hit by technical problems, have been grounded by makers Boeing and Thomson have not been given a new delivery date.
A statement this morning said: “Thomson Airways regrets to confirm, in the absence of a delivery schedule from Boeing, we have taken the decision to activate our contingency plans and switch customers booked on the 787 Dreamliner in May and June to alternative planes.
“Our dedicated customer service team is in the process of contacting all customers impacted to inform them that they will now be travelling on Thomson Airways 767 long haul aircraft, which have premium cabins. The supplement paid for the 787 Dreamliner flight will be refunded to those customers who proceed with their original holiday bookings, and customers will also have the option to amend their holiday without incurring any amendment fees.
“We understand how frustrating and disappointing this news will be for those customers looking forward to flying on the 787 Dreamliner, we are equally as disappointed that Boeing was not able to confirm a delivery date for us but unfortunately these circumstances are out of our control.”
Customers who have booked to Florida and Mexico through a travel agent should visit the store they booked with to discuss their options. Those who booked their 787 Dreamliner holiday direct, either via the Thomson or First Choice websites or call centre, can call a dedicated telephone line (0800 0723 829) if they wish to speak to an advisor.
