things you want in a hotel

Forget the bed, most hotel guests just want breakfast! Complimentary brekkie has been voted No1 in the Top 10 things you want in a hotel – ahead of last year’s winner, free WiFi which came in third.

When customers were asked to rank 33 different amenities, breakfast was first choice followed by an accessible restaurant. The Top 10 amenities chosen for the ideal hotel also included parking, smoke-free areas and coffee and tea available in the hotel lobby upon arrival.

Least important included child-friendly amenities, pet friendly services and hair salons. Conference centres and meeting rooms were also one of the least important amenities, even though over a third of people asked were business travellers (35%).

The No1 thing you want in a hotel room though is free WiFi followed by a bathroom with a shower.

Top 10 things you want in a hotel:

  1. Complimentary Breakfast
  2. Restaurant
  3. Internet/Free WiFi
  4. Parking
  5. 24 hours Front Desk Service
  6. Smoke Free Hotel
  7. Swimming Pool
  8. Bar
  9. Air Conditioning
  10. Coffee/Tea in Lobby

Top 10 things you want in a hotel room:

  1. Internet / Free WiFi
  2. Bathroom with Shower
  3. Room Size
  4. TV Facilities
  5. Air Conditioning
  6. Coffee/Tea
  7. Non-Smoking Rooms
  8. Premium Bedding
  9. Daily Housekeeping
  10. Mattress type

Alison Couper of said: “Travellers seem to have become fixated on where their next meal is coming from and this is highlighted in the findings. With the ever-increasing importance of technology it’s surprising to see free WiFi has fallen from the top spot in the overall hotel amenities list, though it is still the most important for those when they are actually inside their hotel room, showing that keeping in contact whilst away remains a priority.”